FAQ

Last updated 06 July 2021

General

How safe are the rapid tests?
The rapid antigen test has a sensitivity of 96.52% and a specificity of 99.69%.

The sensitivity  of a clinical test refers to the test’s ability to correctly identify patients with a disease. A test with 100% sensitivity correctly identifies all patients with the disease. A test with 80% sensitivity identifies 80% of patients with the disease (true positive), but 20% of those with the disease remain undiscovered (false negative).

The specificity  of a clinical test refers to the test’s ability to correctly identify patients without the disease. A test with 100% specificity, therefore, correctly identifies all patients without the disease. A test with 80% specificity identifies 80% of patients without the disease as negative (true negative), but 20% of the patients are incorrectly identified as positive (false positive).

How is the test carried out?
Tests are held by appointment only, with bookings made online.

Come to the test location at the time of your appointment (your appointment confirmation will be accompanied by a description of how to find the location). It is essential that you arrive on time as the tests are arranged in such a way that waiting times do not result and cause you to come into contact with other test persons.

If you have booked a test as a result of symptoms or a SwissCovid app notification and the costs are to be invoiced to the federal government, please bring your health insurance card to the appointment for verification.

Which rapid test will be used?
Will the cost of my test be borne?
Which test do I need to book for traveling?
Please check the appropriate entry regulations for your destination country. We are unable to provide you with any information about this.
Who is liable if the result is not available in time before a planned trip?
I’d like to spend time with someone close to me and want to be sure that we won’t infect each other. Which test should I book for this?
Please note the rules and restrictions imposed by the federal government regarding private events with family and friends.


Appointment booking

Where can I book my appointment?
How far in advance can I book my appointment?
With symptoms: max. 48 hours, without symptoms: max. 10 working days
Who can I contact if all appointments are taken?
How can I cancel my appointment?
Via the appointment confirmation you received by email.
I need a different test to the one I booked. Can I still change this?
You can still request a different test method when you arrive for your appointment.
I’ve booked a self-payer test. How can I pay?
You may pay either in advance online or using EC or credit card at the test location.
Are you not insured in Switzerland and would like to book a COVID test?
If it is recommended that you get a test, the FOPH may assume the costs only if you are covered by Swiss basic insurance and provide your insurance card number. If you are not covered by Swiss basic insurance, you must pay for your test as a self-payer. You may subsequently submit the invoice to your health insurer for them to assume the costs. We cannot guarantee this, however.


Results/Findings

How and when will I receive my test result?
Results are issued in digital form only, via SMS and email. Rapid test results will be sent by us, while the results of PCR tests are sent directly by the laboratory.

The result of a rapid test is generally available after 20 to 30 minutes, the result of a PCR test generally after 48 hours.
What should I do if I have not received my result by email?
1. Please check your SPAM and JUNK folder
2. If no result email has been received in the SPAM/JUNK folder, please use the contact form to contact us and we will take care that you receive your result as soon as possible. Our support times are from 9am to 8pm.

Please note that this contact form is only intended for inquiries about results that have not been received; we cannot process an appointment or other questions about this. Please also note that the result of a rapid test is usually available after 20 to 30 minutes, the result of a PCR test can take up to 48 hours. Please wait for this time before contacting us.

Please click here to reach the contact form.
How does a test result look like?

Example negative test result

What happens if the rapid antigen test is positive but I have no symptoms?
If you have booked a self-paying rapid antigen test and receive a positive result, you will be contacted by us via telephone and receive an additional PCR test, the cost of which will then be covered by the FOPH.


COVID certificate

Do I have to request the COVID certificate separately?
No, you will receive the COVID certificate, in the event of a negative test result, automatically with the result email and the findings.
When will I receive the COVID certificate?
You will receive the COVID certificate, in the event of a negative test result, automatically with the result email and the findings. The result of a rapid test is generally available after 20 to 30 minutes, the result of a PCR test generally after 48 hours.
How do I receive the COVID certificate?
You will only receive the COVID certificate in the event of a negative test result and its issued in digital form only via email, with the possibility to download it as a PDF.
I have general questions about the COVID certificate (eg. validity, advantages...). Whom can I ask?
Please find more information at FOPH site.

Your question has not yet been answered?

Then contact us!

via Email by phone +41583877733

NOTE: You can find the most common questions and answers in the FAQs.
Please note that it is not possible to make an appointment by phone or Email.
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